Help Center
Answers to common questions. Can't find what you need? Contact us.
booking
Search your destination, select your dates, choose a property and room, then complete the booking by entering your details and making payment.
No. An account will be created automatically for you during booking using your phone number or email address.
Yes. You can book for another person by entering their details during the booking process.
Yes. Booking modifications or cancellations depend on the property’s cancellation policy shown before payment.
Yes. After successful booking, you will receive confirmation via SMS, email, or in-app notification.
general
Onevia is an online booking platform that allows users to discover and book hotels, apartments, lodges, resorts, and conference venues across Tanzania easily and securely.
Yes. Searching and browsing properties on Onevia is completely free. You only pay when making a booking.
Onevia currently supports properties across Tanzania, including Dar es Salaam, Arusha, Mwanza, Zanzibar, Dodoma, and more.
Refunds are processed to your original payment method within 7 days.
partners
You can register your property by contacting Onevia or using the partner onboarding process.
Yes. Property listing is free. Commission applies only when you receive bookings.
payments
We accept Visa, Mastercard, M-Pesa, Airtel Money, Tigo Pesa, HaloPesa, and other supported payment methods.
Yes. All payments are processed through secure, encrypted payment gateways to protect your information.
Some properties allow pay-on-arrival. This option will be clearly indicated during booking.
No. Onevia does not charge hidden fees. The price you see is what you pay.
properties
Yes. All listed properties are verified by Onevia to ensure quality, safety, and accuracy of information.
Yes. Onevia supports hotels, apartments, lodges, resorts, and conference venues.
After booking, you will receive the property’s contact details in your booking confirmation.
reviews
Yes. After completing your stay, you can leave a review to help other travelers.
Yes. Reviews are from real guests who made bookings through Onevia.
security
Yes. We take data protection seriously and follow strict security and privacy policies.
Yes. You can request account deletion by contacting our support team.
support
You can contact us via phone, email, or the contact form on our website. Support is available 24/7.
Contact Onevia support immediately and we will assist you in resolving the issue with the property.
We usually respond within minutes, and always within 24 hours.