Ole serai luxury camp-Kogatende

This camp has given me mixed feelings, and I will share their st ong points as well as where they lack practicality. The camp, although seasonal for now, is wonderfully organized, well designed, hint of vintage British explorer era, but good quality furniture and linen. The staff was great, very attentive and sensible with our needs, woke up early to assist us in the time leading to our balloon safari, at 5 AM, and we're flexible with meal hours during our stay, we greatly appreciated everyone! Truly hard working team and a great team leader Parrick! The part where they lack organization is in the reservation department and communication with guests prior to your arrival. In our case, as self driving guests, we arranged our own permits and paperwork for the park, however the bed allocation number, which is crucial to enter the park, needs to be prepared in advance, and obviously communicated to the guest, for a seamless entry! In this scenario, they never prepared one, never communicated with us and had no means of communication in case of emergency! We paid in excess of $1000/night and were not even able to spend the first night there, as there was no way to reach them and ask for their assistance with the park entrance. The ranger at Klein's gate was upset for the lack of communication and not being able to reach them through anyone. We wasted over 1 hour trying to find other companies that could get us contact information to reach them. Unacceptable!